Help Center
Step-by-step guides for every feature of Ufora Marketplace.
Set up your Ufora account to start buying or selling in minutes.
Create an account
- 1Click Sign in → Create one at the top-right of any page.
- 2Enter your full name, email address and a password (minimum 8 characters).
- 3Check the 18+ confirmation and accept the Terms & Privacy Policy.
- 4Click Create account — you'll be redirected to verify your email.
- 5Open the verification email and click the confirmation link.
- 6You're in! You'll be taken back to the page you were visiting.
You can also sign up instantly with Google or X (Twitter).
If you were trying to view a product or checkout when you signed up, you'll be sent right back there after.
Set up your profile
- 1Go to your user menu (top-right) → Dashboard → Settings.
- 2Upload a profile photo and confirm your full name and phone number.
- 3Add a default shipping address so checkout is faster.
- 4Set your preferred language and currency using the bar at the very top of the page.
- 5Connect your Arbitrum-compatible wallet (MetaMask, WalletConnect, etc.) to enable SPACEL payments.
The top bar (language / location / currency) is always visible — even on mobile. Tap it to personalise your browsing experience.
Navigating the site
- 1The breadcrumb trail below the header shows exactly where you are (e.g. Home > Seller Center > Store Settings).
- 2Tap any breadcrumb link to jump back up the hierarchy.
- 3Use the top bar to change your browsing location, display currency, or language at any time.
- 4The bell icon shows notifications; the message icon shows unread conversations.
Search for items
- 1Type keywords into the search bar at the top of any page and press Enter.
- 2Browse by tapping a category tab below the header or visiting /search.
- 3Use the Filters panel to narrow results by price range, condition, listing type, and location.
- 4Change the Sort order to: Newest, Price Low→High, Price High→Low, or Popular.
Listing types: Goods (physical items), Services (work/tasks), Rentals (time-limited), Jobs (employment).
Condition filters: New, Like New, Good, Fair, Poor — only apply to physical goods.
Set your browse location in the top bar to see listings from a specific country first.
View a listing
- 1Click any listing card to open its detail page.
- 2Scroll through the photo gallery — tap any photo to view full size.
- 3Check the seller's store rating, verified badge, and member info on the right panel.
- 4Tap Chat to message the seller directly before buying.
- 5Click the heart icon (♡) to save the listing to your Favourites.
Add to cart & checkout
- 1On the listing page, select quantity (if available) and click Add to Cart or Buy Now.
- 2Open your cart (cart icon in the header) and review items.
- 3Click Proceed to Checkout — if you're not signed in, you'll be asked to log in and then brought right back to your cart.
- 4Enter or confirm your shipping address.
- 5Select a shipping method if offered by the seller.
- 6Apply a coupon code in the coupon field if you have one.
- 7Review the order total in SPACEL tokens.
- 8Click Connect Wallet and choose your wallet (MetaMask, WalletConnect, Coinbase Wallet, etc.).
- 9Approve the transaction in your wallet — funds go to the escrow contract, not directly to the seller.
All prices are in SPACEL on Arbitrum One. Make sure you have enough SPACEL and a small amount of ETH for gas fees.
On mobile, the Connect Wallet button opens a dropdown that stays within the screen — tap it and select your wallet app.
Store Credits (earned via referrals, returns, or admin grants) can be applied as a partial or full discount on SPACEL escrow checkouts only — they don't work with NowPayments or BLAST.
Escrow protection — how your money is kept safe
- 1After payment, your funds are locked in a non-custodial smart contract on Arbitrum One.
- 2The seller is notified and begins processing your order.
- 3Funds are ONLY released to the seller when you confirm receipt, or automatically after 14 days.
- 4If something goes wrong, you can open a dispute and our team will review both sides.
You always stay in control — never confirm receipt until you're satisfied with the item.
Track and manage your purchases from the buyer dashboard (Dashboard → My Orders).
Confirm receipt
- 1Once your item arrives, go to My Orders → find the order → click Confirm Receipt.
- 2Approve the blockchain transaction in your wallet.
- 3The order moves to Completed and funds are released to the seller.
- 4You can now leave a review for the seller.
If you don't confirm receipt, funds auto-release to the seller after 14 days — so check your orders regularly.
Only confirm receipt when you are happy with the item — you won't be able to open a new dispute afterwards.
Request a return
- 1Open the order from My Orders.
- 2Click Request Return (available for Delivered and Completed orders).
- 3Select a reason and describe the issue clearly.
- 4Upload supporting photos (up to 4) as evidence.
- 5Submit — the seller has a set time to approve or reject the return.
Always check the seller's return policy on their store page before purchasing.
Ship the item back
- 1If the seller approves, package the item securely.
- 2On the order page click Ship Back, then enter your courier name and tracking number.
- 3Once the seller confirms receipt of the return, the refund is processed automatically to your wallet.
Open a dispute
- 1Navigate to My Orders → select the order → click Open Dispute.
- 2Describe the problem clearly (item not received, not as described, damaged, etc.).
- 3Upload evidence: screenshots, photos, message logs — the more the better.
- 4Submit — the order status changes to Disputed and our team is notified.
- 5Both you and the seller can upload additional evidence from the order page.
- 6We aim to resolve disputes within 3 business days.
Disputes can be opened while the order is in Paid/Held, Shipped, or Delivered status.
Clear photos and detailed descriptions speed up resolution significantly.
Rate a seller
- 1After an order reaches Completed status, open the order page.
- 2Click Leave a Review.
- 3Select 1–5 stars (Poor / Fair / Good / Very Good / Excellent).
- 4Write an optional comment about your experience.
- 5Attach up to 4 photos of the item you received.
- 6Click Submit Review.
Reviews are public and help other buyers make informed decisions.
You can view a seller's full reviews on their store page → Reviews tab.
- 1Access your inbox by clicking the message icon in the header (looks like a speech bubble), or via the user menu.
- 2To contact a seller: open any listing and click Chat, or visit their store page and click Chat.
- 3Type your message and press Enter to send (Shift+Enter adds a new line).
- 4The badge on the message icon shows how many unread conversations you have — not individual messages.
- 5The badge clears automatically when you open the conversation.
- 6If you switch tabs or come back to the site, the count refreshes automatically — no need to reload.
New messages light up the badge in real-time — you'll see it update even without refreshing the page.
Saved Listings (Favourites)
- 1Click the heart icon (♡) on any listing to save it.
- 2View saved listings at Dashboard → Saved Listings.
Language, Currency & Location
- 1The top bar (always visible, including on mobile) has three pickers: Language, Location, and Currency.
- 2Language changes the interface language (English, Arabic, French, Spanish, Turkish, Malay, Chinese).
- 3Location filters search results and listings to a specific country — or set it to Worldwide to see all.
- 4Currency sets the display currency for price estimates (prices are always settled in SPACEL).
- 5Your preferences are saved and remembered across visits.
Changing your browse location on a search page instantly filters results — no page reload needed.
Coupons
- 1Valid coupons appear at Dashboard → My Coupons.
- 2Enter your coupon code during checkout in the coupon code field to apply the discount.
Notifications
- 1The bell icon in the header shows your notification count.
- 2Click it to see order updates, new messages, dispute status changes, and more.
- 3Opening the notification panel marks them all as read.
Forgot your password?
- 1On the login page, click Forgot password.
- 2Enter your email address and click Send reset link.
- 3Check your inbox for an email from Ufora and click the Reset password link.
- 4Enter and confirm your new password, then click Update.
- 5You'll be signed out and taken to the login page — log in with your new password.
The reset link expires after a short time. If it no longer works, request a new one.
Payment History
- 1View all past payments at Dashboard → Payment History.
- 2Download individual receipts from each order page.